Profile
Technology Support Engineer with a strong foundation in Linux administration, cloud technology, automation, and self-taught full stack development. Adept problem solver committed to driving technology-driven advancements by actively contributing innovative solutions. Master’s degree in information security enriches skill set, empowering engineer to deliver comprehensive and secure technological solutions.
Education
Bachelor of Science in Information Technology
De La Salle Lipa Jun 2011 - Mar 2015 - Mar 2015Masters in Information Security
De La Salle University - Manila Sep 2019 - Apr 2023 - Apr 2023Experience
Jr. Technology Support Engineer
Dec 2021 - Present | WeServ Systems International Inc-
Provide technology solutions based on client requirements.
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Deploy Azure regions, such as Azure Landing Base and Workload base.
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Developed a Docker container with SonarQube and a PostgreSQL database to support the internal group of developers in their client work, using the latest technologies and best practices. This increased their efficiency by 15% and reduced the number of code defects by 20%.
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Create a test cases document based on Azure DevOps Task.
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Collaborate with the Development Team to create new features or products for a specific part of our platform.
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Construct and perform Ansible playbooks based on client requirements.
Technologies used
- Linux
- Python
- Red Hat
- Azure DevOps
- Ansible
- Docker
- Markdown
- Git
- GitLab
- Visual Studio Code
Level 2 Support Officer II
Sep 2020 - Dec 2021 | CARD MRI Information Technology, Inc. (CMIT)-
Provide technical support and assistance to the company’s clients and colleagues and work closely with customers to troubleshoot and resolve.
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Act as the primary resource for tickets directed to the team and respond in a timely and efficient manner to determine the cause and resolve the issue as quickly as possible.
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Develop automation solutions leveraging bash scripts to increase the operational efficiency.
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Perform log analysis on issues that the client is facing when it comes to application servers such as JBOSS, Apache, and Jetty.
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Work with tenured System Admin and DB Admin groups to maintain the Information System.
Technologies used
- Linux
- Bash Script
- Red Hat
- CentOS
- VMware
- JBOSS EAP 6
- Zabbix Monitoring
Data Center Operation Assistant
Sep 2017 - Sep 2020 | FDS Asya Philippines, Inc. (FDSAP)-
Ensured that all production servers and test servers are always up and operating at optimum level.
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Monitored, managed, and restarted services running per server.
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Providing quick as possible and timely updates to work tickets, service requests & incidents.
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Perform Disaster Recovery for Production Servers.
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Managed and maintained the following environments: Systems Development, UAT, Training Production, Cloud Environment.
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Worked closely with Project Manager and IT Infra Department (FDSi) to address day-to-day system and infrastructure issues of the client.
Technologies used
- Linux
- Bash Script
- Red Hat
- CentOS
- VMware
- JBOSS EAP 6
- Zabbix Monitoring
Certificates
Microsoft Certified: Security Operations Analyst Associate (2023)
Microsoft Certified: DevOps Engineer Expert (2023)
Microsoft Certified: Azure Administrator Associate (2023)
Microsoft Certified: Azure Solutions Architect Expert (2023)
Microsoft Certified: Identity and Access Administrator Associate (2022)
Microsoft Certified: Cybersecurity Architect Expert (2022)
Microsoft Certified: Azure AI Fundamentals (2022)
Microsoft 365 Certified: Fundamentals (2022)
Microsoft Certified: Azure Data Fundamentals (2022)
Microsoft Certified: Security, Compliance, and Identity Fundamentals (2022)
Microsoft Certified: Azure Fundamentals (2022)
MicrosoftRedis for Python Developers (2023)
Introduction to Redis Data Structures (2023)
Redis Streams (2023)
RedisOracle Cloud Infrastructure 2023 Certified Foundations Associate (2023)
Oracle Cloud Infrastructure 2023 Certified Architect Associate (2023)
Oracle Cloud Infrastructure 2023 AI Certified Foundations Associate (2023)
Oracle Cloud Data Management 2023 Certified Foundations Associate (2023)
OracleInterests
Music
Cofee
Travel
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Updated: Oct 15, 2023