Profile
Technology Support Engineer with a strong foundation in cloud technology, linux administration, automation, and self-taught full stack development. Adept problem solver committed to driving technology-driven advancements by actively contributing innovative solutions. Master’s degree in information security enriches skill set, empowering engineer to deliver comprehensive and secure technological solutions.
Education
Masters in Information Security
De La Salle University - Manila Sep 2019 - Apr 2023 - Apr 2023Bachelor of Science in Information Technology
De La Salle Lipa Jun 2011 - Mar 2015 - Mar 2015Experience
Mid. Technology Support Engineer
Dec 2021 - Present | Fujitsu Philippines Global Delivery Center-
Serve as Team Lead and Subject Matter Expert (SME) for the Azure DevOps team, guiding best practices and supporting successful project delivery.
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Performed a Proof of Concept (PoC) on Azure PaaS services utilizing private network infrastructure—including hub-and-spoke architectures, VNet peering, private DNS zones, and private endpoints—while implementing both built-in and custom Azure Policies and RBAC to enhance usability and security for the client’s users.
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Developed and maintained continuous integration workflows using Azure Pipelines for deploying and validating Azure Policies and RBAC roles, ensuring automated, consistent, and secure configuration management across environments.
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Enforced governance using the Cloud Adoption Framework (CAF) across Azure environments, ensuring security, compliance, and cost control.
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Developed unit and integration tests for Azure Policy and RBAC configurations, validating behavior in development and staging environments.
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Delivered comprehensive documentation covering high-level design architecture, Azure Policies, RBAC models, and security configurations for internal and audit use.
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Created a Python-based webhook integration with Microsoft Teams for automated notifications from Microsoft Azure Updates, deployed via Azure Pipelines.
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Built a Dockerized SonarQube + PostgreSQL environment to support internal development, improving team efficiency by 15% and reducing code defects by 20%.
Technologies used
- Linux
- Python
- Bash Script
- Ubuntu
- Azure DevOps
- Ansible
- Docker
- Markdown
- PosgreSQL
- Git
- ChatGPT
- Visual Studio Code
- Azure Policy
- Terraform
Level 2 Support Officer II
Sep 2020 - Dec 2021 | CARD MRI Information Technology, Inc. (CARD MRI)-
Delivered advanced technical support to clients and colleagues, efficiently troubleshooting and resolving complex technical issues as the primary point of contact for Level 2 support tickets.
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Responded promptly to incoming tickets, conducted detailed diagnostics, and provided timely solutions to maintain a high level of customer satisfaction.
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Developed and implemented automation solutions using Bash scripts, significantly enhancing operational efficiency and streamlining routine IT processes.
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Performed in-depth log analysis for application servers such as JBOSS, Apache, and Jetty, identifying root causes of client-reported issues and recommending effective solutions.
Technologies used
- Linux
- Bash Script
- Red Hat
- CentOS
- VMware
- JBOSS EAP 6
- Zabbix Monitoring
Data Center Operation Assistant
Sep 2017 - Sep 2020 | FDS Asya Philippines, Inc. (CARD MRI)-
Monitored and maintained production and test servers to ensure optimal uptime and performance, proactively addressing any issues to minimize disruptions.
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Managed and supported multiple environments—including Systems Development, UAT, Training, Production, and Cloud—by restarting services, troubleshooting incidents, and performing disaster recovery operations as needed.
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Responded promptly to work tickets, service requests, and incidents, providing timely status updates and maintaining clear communication with users and stakeholders.
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Collaborated closely with Project Managers and the IT Infrastructure team to resolve daily system and infrastructure challenges, ensuring seamless and reliable client operations.
Technologies used
- Linux
- Bash Script
- Red Hat
- CentOS
- VMware
- JBOSS EAP 6
- Zabbix Monitoring
Regional IT Assistant
Nov 2015 - Sep 2017 | CARD Bank Inc. (CARD MRI)-
Delivered comprehensive technical support to clients across the designated region, ensuring prompt resolution of issues and high customer satisfaction.
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Responded to and managed service requests related to user issues, hardware maintenance, and network support using a ticketing system, maintaining clear documentation of actions taken.
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Installed and configured IT equipment—including servers, switches, routers, firewalls, and workstations—particularly for newly opened branches, and maintained daily workstation checklists with monthly reporting to the IT Head.
Technologies used
- Windows Server
- Kaseya
Certificates
Microsoft Certified: Azure Network Engineer Associate (2025)
Microsoft Certified: Azure Developer Associate (2025)
Microsoft Certified: Azure Security Engineer Associate (2025)
Microsoft Certified: Security Operations Analyst Associate (2023)
Microsoft Certified: DevOps Engineer Expert (2023)
Microsoft Certified: Azure Administrator Associate (2023)
Microsoft Certified: Azure Solutions Architect Expert (2023)
Microsoft Certified: Identity and Access Administrator Associate (2022)
Microsoft Certified: Cybersecurity Architect Expert (2022)
Microsoft Certified: Azure AI Fundamentals (2022)
Microsoft 365 Certified: Fundamentals (2022)
Microsoft Certified: Azure Data Fundamentals (2022)
Microsoft Certified: Security, Compliance, and Identity Fundamentals (2022)
Microsoft Certified: Azure Fundamentals (2022)
MicrosoftRedis for Python Developers (2023)
Introduction to Redis Data Structures (2023)
Redis Streams (2023)
RedisOracle Cloud Infrastructure 2023 Certified Foundations Associate (2023)
Oracle Cloud Infrastructure 2023 Certified Architect Associate (2023)
Oracle Cloud Infrastructure 2023 AI Certified Foundations Associate (2023)
Oracle Cloud Data Management 2023 Certified Foundations Associate (2023)
OracleInterests
Music
Cofee
Travel
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Updated: May 19, 2025